Complaints Procedure
We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt with promptly and fairly.
In the event of a dispute or complaint you may have against us you should contact us in the first instance to allow us to resolve or respond to your dispute or complaint. You should refer to your usual MIS Motorsport contact or address the matter to Deborah Goodman at MIS Motorsport, Unit 1b, Station Court, Station Road, Guiseley, Leeds LS20 8EY or complaints@mismotorsport.com.
If you are a consumer (an individual acting outside your business trade or profession) or a micro enterprise (a business with a turnover of less than Euro 3M and less than 10 employees) you will be eligible to refer your dispute / complaint to the Financial Ombudsman Service (FOS) if you are not happy with how we have handled your complaint or the outcome. Information about the FOS can be found at their website https://financial-ombudsman.org.uk. You will have up to 6 months to refer your complaint to the FOS.
If your Policy is underwritten by Underwriters at Lloyd’s you may contact the Complaints Team at Lloyd’s. The address of the Complaints Team at Lloyd’s is:
Complaints,
Lloyd’s,
Fidentia House, Walter BurkeWay
Chatham Maritime, Chatham
Kent ME4 4RN
Tel: 020 7327 5693
Fax: 020 7327 5225
Email: complaints@lloyds.com
Website: www.lloyds.com/complaints
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The contact details for the FOS are:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Tel: 0800 0234 567). Email: complaint.info@financial-ombudsman.org.uk
