{"id":73159,"date":"2018-11-14T14:59:02","date_gmt":"2018-11-14T14:59:02","guid":{"rendered":"https:\/\/mismotorsport.com\/?page_id=73159"},"modified":"2026-01-20T09:33:22","modified_gmt":"2026-01-20T09:33:22","slug":"procedimento-de-reclamacao","status":"publish","type":"page","link":"https:\/\/mismotorsport.com\/pt\/complaints-procedure\/","title":{"rendered":"Procedimento de Reclama\u00e7\u00f5es"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row vc_custom_1542204390237 row-container\" style=\"padding-top: 30px ;\" id=\"row-unique-0\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><\/p>\n<h3>Procedimento de Reclama\u00e7\u00f5es<\/h3>\n<p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"divider-wrapper\"  >\n    <hr class=\"unseparator border-accent-color separator-no-padding\"  style=\"width: 8%;border-top-width: 70%;\" \/>\n<\/div>\n<div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">Levamos as reclama\u00e7\u00f5es apresentadas contra n\u00f3s muito a s\u00e9rio e mantemos um procedimento para garantir que as reclama\u00e7\u00f5es sejam tratadas com prontid\u00e3o e justi\u00e7a.<\/span><\/p>\n<p>Em caso de lit\u00edgio ou reclama\u00e7\u00e3o que possa ter contra n\u00f3s, deve contactar-nos em primeiro lugar para nos permitir resolver ou responder ao seu lit\u00edgio ou reclama\u00e7\u00e3o. Deve recorrer ao seu contacto habitual da MIS Motorsport ou endere\u00e7ar o assunto a <span style=\"font-weight: 400;\">MIS Motorsport, Unit 1b, Station Court, Station Road, Guiseley, Leeds LS20 8EY<\/span> ou <a href=\"mailto:complaints@mismotorsport.com\" target=\"_blank\" rel=\"noopener noreferrer\">complaints@mismotorsport.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-1\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">Se for um consumidor (um indiv\u00edduo que atua fora do \u00e2mbito da sua atividade comercial, neg\u00f3cio ou profiss\u00e3o) ou uma microempresa (uma empresa com um volume de neg\u00f3cios inferior a 3 milh\u00f5es de euros e menos de 10 colaboradores), ser\u00e1 eleg\u00edvel para submeter o seu lit\u00edgio \/ reclama\u00e7\u00e3o ao Financial Ombudsman Service (FOS) caso n\u00e3o esteja satisfeito com a forma como trat\u00e1mos a sua reclama\u00e7\u00e3o ou com o resultado. Pode encontrar informa\u00e7\u00f5es sobre o FOS no respetivo Web site <a href=\"https:\/\/www.financial-ombudsman.org.uk\/\" target=\"_blank\" rel=\"noopener\">https:\/\/financial-ombudsman.org.uk<\/a><\/span>. Ter\u00e1 at\u00e9 6 meses para apresentar a sua reclama\u00e7\u00e3o ao FOS.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row vc_custom_1542207488413 row-container\" style=\"padding-bottom: 50px ;\" id=\"row-unique-2\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">Se a sua Ap\u00f3lice for subscrita por Underwriters at Lloyd\u2019s, pode contactar a Equipa de Reclama\u00e7\u00f5es (Complaints Team) do Lloyd\u2019s. O endere\u00e7o da Equipa de Reclama\u00e7\u00f5es do Lloyd\u2019s \u00e9:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reclama\u00e7\u00f5es,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lloyd\u2019s,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fidentia House, Walter Burke Way<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatham Maritime, Chatham<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kent ME4 4RN<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tel: 020 7327 5693<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fax: 020 7327 5225<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email: complaints@lloyds.com<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Website: www.lloyds.com\/complaints<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Os detalhes dos procedimentos de reclama\u00e7\u00e3o da Lloyd's constam num folheto intitulado \u201cYour Complaint \u2013 How We Can Help\u201d, dispon\u00edvel em www.lloyds.com\/complaints, e tamb\u00e9m podem ser obtidos na morada acima indicada.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Se continuar insatisfeito ap\u00f3s a an\u00e1lise da sua reclama\u00e7\u00e3o por parte do Lloyd\u2019s, poder\u00e1 ter o direito de remeter a sua reclama\u00e7\u00e3o para o Financial Ombudsman Service (FOS). Os dados de contacto do FOS s\u00e3o:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Financial Ombudsman Service, Exchange Tower, London E14 9SR.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tel: 0800 0234 567). \u00a0Email: complaint.info@financial-ombudsman.org.uk<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Complaints Procedure We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-73159","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mismotorsport.com\/pt\/wp-json\/wp\/v2\/pages\/73159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mismotorsport.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mismotorsport.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mismotorsport.com\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mismotorsport.com\/pt\/wp-json\/wp\/v2\/comments?post=73159"}],"version-history":[{"count":2,"href":"https:\/\/mismotorsport.com\/pt\/wp-json\/wp\/v2\/pages\/73159\/revisions"}],"predecessor-version":[{"id":75976,"href":"https:\/\/mismotorsport.com\/pt\/wp-json\/wp\/v2\/pages\/73159\/revisions\/75976"}],"wp:attachment":[{"href":"https:\/\/mismotorsport.com\/pt\/wp-json\/wp\/v2\/media?parent=73159"}],"curies":[{"name":"bom jogo","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}