{"id":73159,"date":"2018-11-14T14:59:02","date_gmt":"2018-11-14T14:59:02","guid":{"rendered":"https:\/\/mismotorsport.com\/?page_id=73159"},"modified":"2026-01-20T09:33:22","modified_gmt":"2026-01-20T09:33:22","slug":"procedure-de-reclamation","status":"publish","type":"page","link":"https:\/\/mismotorsport.com\/fr\/complaints-procedure\/","title":{"rendered":"Proc\u00e9dure de r\u00e9clamation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row vc_custom_1542204390237 row-container\" style=\"padding-top: 30px ;\" id=\"row-unique-0\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><\/p>\n<h3>Proc\u00e9dure de r\u00e9clamation<\/h3>\n<p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"divider-wrapper\"  >\n    <hr class=\"unseparator border-accent-color separator-no-padding\"  style=\"width: 8%;border-top-width: 70%;\" \/>\n<\/div>\n<div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">Nous prenons tr\u00e8s au s\u00e9rieux les plaintes formul\u00e9es \u00e0 notre encontre et disposons d'une proc\u00e9dure visant \u00e0 garantir qu'elles soient trait\u00e9es rapidement et \u00e9quitablement.<\/span><\/p>\n<p>En cas de litige ou de r\u00e9clamation \u00e0 notre encontre, vous devez d'abord nous contacter afin de nous permettre de r\u00e9soudre ou de r\u00e9pondre \u00e0 votre litige ou r\u00e9clamation. Vous devez vous adresser \u00e0 votre contact habituel chez MIS Motorsport ou adresser l'affaire \u00e0 <span style=\"font-weight: 400;\">MIS Motorsport, Unit 1b, Station Court, Station Road, Guiseley, Leeds LS20 8EY<\/span> ou <a href=\"mailto:complaints@mismotorsport.com\" target=\"_blank\" rel=\"noopener noreferrer\">complaints@mismotorsport.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-1\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">Si vous \u00eates un consommateur (un particulier agissant en dehors de son activit\u00e9 commerciale ou professionnelle) ou une microentreprise (une entreprise r\u00e9alisant un chiffre d'affaires inf\u00e9rieur \u00e0 3 millions d'euros et comptant moins de 10 employ\u00e9s), vous aurez le droit de soumettre votre litige \/ r\u00e9clamation au Financial Ombudsman Service (FOS) si vous n'\u00eates pas satisfait de la mani\u00e8re dont nous avons trait\u00e9 votre r\u00e9clamation ou du r\u00e9sultat. Des informations sur le FOS sont disponibles sur leur site Web. <a href=\"https:\/\/www.financial-ombudsman.org.uk\/\" target=\"_blank\" rel=\"noopener\">https:\/\/financial-ombudsman.org.uk<\/a><\/span>. Vous disposerez d'un d\u00e9lai maximal de 6 mois pour porter votre plainte aupr\u00e8s du FOS.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row vc_custom_1542207488413 row-container\" style=\"padding-bottom: 50px ;\" id=\"row-unique-2\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">Si votre police est souscrite par des souscripteurs de Lloyd's, vous pouvez contacter l'\u00e9quipe des r\u00e9clamations de Lloyd's. L'adresse de l'\u00e9quipe des r\u00e9clamations de Lloyd's est la suivante :<\/span><\/p>\n<p><span style=\"font-weight: 400;\">R\u00e9clamations,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lloyd's,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fidentia House, Walter Burke Way<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatham Maritime, Chatham<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kent ME4 4RN<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u00e9l : 020 7327 5693<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u00e9l\u00e9copie : 020 7327 5225<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Courriel : complaints@lloyds.com<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Site Web : www.lloyds.com\/complaints<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Les d\u00e9tails des proc\u00e9dures de r\u00e9clamation de Lloyd's figurent dans un d\u00e9pliant intitul\u00e9 \u201c Votre r\u00e9clamation \u2013 Comment nous pouvons vous aider \u201d, disponible sur www.lloyds.com\/complaints ainsi qu'\u00e0 l'adresse susmentionn\u00e9e.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si vous n'\u00eates toujours pas satisfait apr\u00e8s l'examen de votre r\u00e9clamation par Lloyd\u2019s, vous avez peut-\u00eatre le droit de soumettre votre r\u00e9clamation au Financial Ombudsman Service (FOS). Les coordonn\u00e9es du FOS sont les suivantes :<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Financial Ombudsman Service, Exchange Tower, Londres E14 9SR.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u00e9l : 0800 0234 567. E-mail : complaint.info@financial-ombudsman.org.uk<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Complaints Procedure We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-73159","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mismotorsport.com\/fr\/wp-json\/wp\/v2\/pages\/73159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mismotorsport.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mismotorsport.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mismotorsport.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mismotorsport.com\/fr\/wp-json\/wp\/v2\/comments?post=73159"}],"version-history":[{"count":2,"href":"https:\/\/mismotorsport.com\/fr\/wp-json\/wp\/v2\/pages\/73159\/revisions"}],"predecessor-version":[{"id":75976,"href":"https:\/\/mismotorsport.com\/fr\/wp-json\/wp\/v2\/pages\/73159\/revisions\/75976"}],"wp:attachment":[{"href":"https:\/\/mismotorsport.com\/fr\/wp-json\/wp\/v2\/media?parent=73159"}],"curies":[{"name":"Bien jou\u00e9","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}