{"id":73159,"date":"2018-11-14T14:59:02","date_gmt":"2018-11-14T14:59:02","guid":{"rendered":"https:\/\/mismotorsport.com\/?page_id=73159"},"modified":"2026-01-20T09:33:22","modified_gmt":"2026-01-20T09:33:22","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/mismotorsport.com\/es\/complaints-procedure\/","title":{"rendered":"Procedimiento de quejas"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row vc_custom_1542204390237 row-container\" style=\"padding-top: 30px ;\" id=\"row-unique-0\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><\/p>\n<h3>Procedimiento de quejas<\/h3>\n<p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"divider-wrapper\"  >\n    <hr class=\"unseparator border-accent-color separator-no-padding\"  style=\"width: 8%;border-top-width: 70%;\" \/>\n<\/div>\n<div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt with promptly and fairly.<\/span><\/p>\n<p>In the event of a dispute or complaint you may have against us you should contact us in the first instance to allow us to resolve or respond to your dispute or complaint. You should refer to your usual MIS Motorsport contact or address the matter to <span style=\"font-weight: 400;\">MIS Motorsport, Unit 1b, Station Court, Station Road, Guiseley, Leeds LS20 8EY<\/span> o <a href=\"mailto:complaints@mismotorsport.com\" target=\"_blank\" rel=\"noopener noreferrer\">complaints@mismotorsport.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-1\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">If you are a consumer (an individual acting outside your business trade or profession) or a micro enterprise (a business with a turnover of less than Euro 3M and less than 10 employees) you will be eligible to refer your dispute \/ complaint to the Financial Ombudsman Service (FOS) if you are not happy with how we have handled your complaint or the outcome. \u00a0Information about the FOS can be found at their website <a href=\"https:\/\/www.financial-ombudsman.org.uk\/\" target=\"_blank\" rel=\"noopener\">https:\/\/financial-ombudsman.org.uk<\/a><\/span>. You will have up to 6 months to refer your complaint to the FOS.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row vc_custom_1542207488413 row-container\" style=\"padding-bottom: 50px ;\" id=\"row-unique-2\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><span style=\"font-weight: 400;\">If your Policy is underwritten by Underwriters at Lloyd\u2019s you may contact the Complaints Team at Lloyd\u2019s. \u00a0The address of the Complaints Team at Lloyd\u2019s is:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Complaints,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lloyd\u2019s,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fidentia House, Walter BurkeWay<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatham Maritime, Chatham<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kent ME4 4RN<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tel: 020 7327 5693<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fax: 020 7327 5225<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email: complaints@lloyds.com<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Website: www.lloyds.com\/complaints<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Details of Lloyd\u2019s complaints procedures are set out in a leaflet \u201cYour Complaint \u2013 How We Can Help\u201d available at www.lloyds.com\/complaints and are also available from the above address.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you remain dissatisfied after Lloyd\u2019s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The contact details for the FOS are:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Financial Ombudsman Service, Exchange Tower, London E14 9SR.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tel: 0800 0234 567). \u00a0Email: complaint.info@financial-ombudsman.org.uk<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Complaints Procedure We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-73159","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mismotorsport.com\/es\/wp-json\/wp\/v2\/pages\/73159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mismotorsport.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mismotorsport.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mismotorsport.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mismotorsport.com\/es\/wp-json\/wp\/v2\/comments?post=73159"}],"version-history":[{"count":2,"href":"https:\/\/mismotorsport.com\/es\/wp-json\/wp\/v2\/pages\/73159\/revisions"}],"predecessor-version":[{"id":75976,"href":"https:\/\/mismotorsport.com\/es\/wp-json\/wp\/v2\/pages\/73159\/revisions\/75976"}],"wp:attachment":[{"href":"https:\/\/mismotorsport.com\/es\/wp-json\/wp\/v2\/media?parent=73159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}